PURCHASING POLICY
Primoozy is an online platform where you
can buy anything easily. We are the best online shopping mall in Bangladesh. We
provide best quality products whatever you want. Customers priority is the main
focus of our business. Please read our purchasing policy to better understand
our system. Happy shopping with Primoozy. Buy Anything Anywhere Anytime Online.
PURCHASE
For purchase from Primoozy it may require
some personal information
Example
*Personal Information
*Billing Address/ Shipping Location
*Payment Information
*E-mail Address
*Mobile Number
Customer must be agreed with Primoozy
Privacy Policy and Purchasing Policy for purchase.
Primoozy Use Third-party delivery system
with our own responsibility to deliver products.
RETURNS
Our policy lasts 48 Hours. If 48 Hours
have gone by since your purchase, unfortunately we can’t offer you a refund or
exchange.
To be eligible for a return, your item
must be unused and in the same condition that you received it. It must also be
in the original packaging.If packaging broken than it is not refundable.
Several types of goods are exempt from
being returned. Perishable goods such as food, flowers, newspapers or magazines
cannot be returned. We also do not accept products that are intimate or
sanitary goods, hazardous materials, or flammable liquids or gases.
Additional
non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Grocery items which is
* Digital Service
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or seller,
send through Primoozy.
There are certain situations where only
partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has been opened.
* Any item not in its original condition,
is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 48 hours after delivery
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then
your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment or your primoozy wallet, within 30
working days.
If you haven’t received a
refund yet, first check your bank account again.
Then contact your credit
card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this
and you still have not received your refund yet, please contact us at support@primoozy.com.
Sale items (if applicable)
Only regular priced items
may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if
they are defective or damaged. If you
need to exchange it for the same item, send us an email at support@primoozy.com and send your item to.
Gifts
If the item was marked as a
gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked
as a gift when purchased, or the gift giver had the order shipped to themselves
to give to you later, we will send a refund to the gift giver and he will find
out about your return.
Shipping
To return your product, you
should mail your product to support@primoozy.com
You will be responsible for
paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you
live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item
over BDT5000, you should consider
using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.