Return Policy

PURCHASING POLICY

Primoozy is an online platform where you can buy anything easily. We are the best online shopping mall in Bangladesh. We provide best quality products whatever you want. Customers priority is the main focus of our business. Please read our purchasing policy to better understand our system. Happy shopping with Primoozy. Buy Anything Anywhere Anytime Online.

PURCHASE

For purchase from Primoozy it may require some personal information

Example

*Personal Information

*Billing Address/ Shipping Location

*Payment Information

*E-mail Address

*Mobile Number

Customer must be agreed with Primoozy Privacy Policy and Purchasing Policy for purchase.

Primoozy Use Third-party delivery system with our own responsibility to deliver products.

RETURNS

Our policy lasts 48 Hours. If 48 Hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.If packaging broken than it is not refundable.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* Grocery items which is

* Digital Service

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or seller, send through Primoozy.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 48 hours after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or your primoozy wallet, within 30 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@primoozy.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@primoozy.com and send your item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to support@primoozy.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over BDT5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.